This policy explains how ESGARD LIMITED uses personal information when you visit this website or contact us about our business and metal supply services.
Who we are
ESGARD LIMITED is the organisation responsible for the personal information described in this policy. Our company number is 17042233. You can contact us about privacy matters at info@esgard.co.uk.
Information we may receive
Depending on how you contact us, this may include your name, business name, email address, the contents of your message, and information about a product or material requirement. If you email us, we will also receive the information included in your email and any attachments.
How we use information
We use information to respond to enquiries, understand and assess product requirements, communicate about potential or existing business, maintain appropriate business records, and meet legal obligations.
Lawful basis
Where applicable, we rely on taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or our legitimate interests in responding to business enquiries and managing business communications. We consider the impact on individuals when relying on legitimate interests.
Contact form and email
The contact form on this website opens an email draft in your device’s email application. The form does not transmit or store your message on this website. Information reaches us only if you choose to send the email. Your email service provider may process the message as part of delivering it.
Cookies and technical information
This website is built as a static site and does not use analytics, advertising tools or embedded third-party media. It does not set non-essential cookies. The website host may process technical information, such as IP address, browser details and request logs, to deliver, maintain and protect the website. The host’s own privacy information applies to that processing.
Sharing and service providers
We may use website hosting and email providers to operate the website and handle communications. These providers may process information on our behalf. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
Retention
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including responding to an enquiry, maintaining relevant business records and meeting legal obligations. The period depends on the type of information and the circumstances.
Your data protection rights
Depending on the circumstances and applicable law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to certain processing, or request data portability. To make a request, email info@esgard.co.uk. We may need to verify your identity before responding.
Complaints
Please contact us first if you have a concern about how we use personal information. You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint for its current guidance.
Changes to this policy
We may update this policy when our website or information practices change. The latest version will appear on this page with its updated date.